How to charge

Your step-by-step charging guide for GeniePoint network chargers

With the GeniePoint network, there are two simple ways to charge. You can either charge using the GeniePoint app, or using an RFID access card*.

This guide takes you through how to charge using the GeniePoint app or RFID access card. For step-by-step instructions, select your preferred way of charging below:

1. Charging using the GeniePoint app
2. Charging using an RFID access card

*Some of our chargers have contactless charging functionality, so that you can use a debit or credit card to charge. If a charger has contactless functionality, you will see this as an option on the charger screen. 

The GeniePoint App

How to start a charge using the GeniePoint app

Once you have registered with GeniePoint, you’re now ready to use the app to start a charge. If you haven't registered yet, visit www.geniepoint.co.uk. For more information on how to register, click here.

 

To start your charge, you will need to open the GeniePoint app and log into your account. (If you prefer, you can also choose to charge as a guest). 

ChargeOnce logged in, select ‘start a charge’ from the menu

App

ChargeYou will then see a list of chargers nearest to your location - select the charging location you would like to use

App

 

ChargeYou will then see a list of connectors – select the connector you would like to use by clicking ‘Charge Now’. (You will need to know which type of connector is right for your vehicle. If you’re not sure, your car owners manual or vehicle  manufacturer can help).

 

chargeNext, select ‘click to start charging’

Charge

chargeAs soon as you have pressed 'Click to start charging’, plug the correct connector into your vehicle. You need to do this within 15 seconds of clicking ‘Charge now’. The charger and the vehicle will commence a ‘handshake’ to confirm the connection.

 

locationOnce this is done, your vehicle will start to charge! You’ll see that it is charging on the app screen, on the dashboard of your vehicle and on the charger screen

 

How to stop a charge using the GeniePoint app

ChargeOnce you’re ready to stop charging, press ‘stop’ on the app

ChargeThis will end the charging session. You can now remove the connector from your vehicle and return it to the charger

chargingWe will then send you an email confirming the cost of your charging session

 

RFID Access Card

How to start a charge using an RFID access card

You can use a GeniePoint RFID access card at any of our chargers. 

ChargeTap your RFID access card on the card reader area of the charger

ChargeSelect the connector type you would like to use and plug the connector into your vehicle. (You will need to know which type of connector is right for your vehicle. If you’re not sure, your car owners manual or vehicle manufacturer can help).

ChargeOnce plugged in, press the start button for the connector you are using.

ChargeOnce this is done, your vehicle will start to charge! You’ll see that it is charging on the dashboard of your vehicle and on the charger screen.

 

To purchase a GeniePoint RFID access card, log into your GeniePoint account and select 'My Account'. Within your account area select 'Buy RFID card'. 

You can also link your own RFID access card within your GeniePoint account. Click here to find out how. 

 

How to stop a charge using an RFID access card

ChargeOnce you’re ready to stop charging, tap your RFID access card on the card reader area of the charger again

ChargeThen press the stop button for the connector you are using

ChargeThis will end the charging session. You can now remove the connector from your vehicle and return it to the charger

 

Download our app

For the easiest EV charging experience, download the GeniePoint Network app.