How to charge

With the GeniePoint network, there are multiple, easy ways to start a charge. You can either charge using the GeniePoint App, using an RFID access card, or via our charging partners. Some of our chargers also now accept contactless payment. 

For step-by-step instructions, select your preferred way of charging below:

1. Charging using the GeniePoint app
2. Charging using an RFID access card
3. Charging using Contactless
4. Charging via our Charging Partners

How to start a charge using the GeniePoint app

Once you have registered with GeniePoint, you’re now ready to use the app to start a charge. If you haven't registered yet, visit www.geniepoint.co.uk. For more information on how to register, click here.

To start your charge, you will need to open the GeniePoint app and log into your account. (If you prefer, you can also choose to charge as a guest). 

• Once logged in, select ‘start a charge’ from the menu
• You will then see a list of chargers nearest to your location - select the charging location you would like to use
• You will then see a list of connectors – select the connector you would like to use by clicking ‘Charge Now’. (You will need to know which type of connector is right for your vehicle. If you’re not sure, your car owners manual or vehicle  manufacturer can help).
• Next, select ‘click to start charging’. 
• As soon as you have pressed 'Click to start charging’, plug the correct connector into your vehicle. You need to do this within 15 seconds of clicking ‘Charge now’. The charger and the vehicle will commence a ‘handshake’ to confirm the connection.
• Once this is done, your vehicle will start to charge! You’ll see that it is charging on the app screen, on the dashboard of your vehicle and on the charger screen

Please note, when you charge with GeniePoint, a pre-authorisation amount is reserved on your payment card when you start a charge session. It is held temporarily and is released by your bank once the total fee for the charging session is processed. Your bank can take up to 30 days to release the payment. For registered drivers, the pre-authorisation is £25.

How to stop a charge using the GeniePoint app

• Once you’re ready to stop charging, press ‘stop’ on the app
• This will end the charging session. You can now remove the connector from your vehicle and return it to the charger
• We will then send you an email confirming the cost of your charging session

How to start a charge using an RFID access card

You can use a GeniePoint RFID access card at any of our chargers. 

• Tap your RFID access card on the card reader area of the charger
• Select the connector type you would like to use and plug the connector into your vehicle. (You will need to know which type of connector is right for your vehicle. If you’re not sure, your car owners manual or vehicle manufacturer can help)
• Once plugged in, press the start button for the connector you are using.
• Once this is done, your vehicle will start to charge! You’ll see that it is charging on the dashboard of your vehicle and on the charger screen.

To purchase a GeniePoint RFID access card, log into your GeniePoint account and select 'My Account'. Within your account area select 'Buy RFID card'. 

You can also link your own RFID access card within your GeniePoint account. Click here to find out how. 

How to stop a charge using an RFID access card

• Once you’re ready to stop charging, tap your RFID access card on the card reader area of the charger again
• Then press the stop button for the connector you are using
• This will end the charging session. You can now remove the connector from your vehicle and return it to the charger

Some of our chargers have contactless payment functionality, so that you can use a debit or credit card to charge. If a charger has contactless functionality, there will be a contactless terminal on the charger, along with a sticker providing instructions on how to charge.

How to start and stop a charge using contactless

• Plug in your vehicle
• Tap your contactless card on the card terminal to start
• Tap your contactless card on the terminal below again to stop
• This will end the charging session. You can now remove the connector from your vehicle and return it to the charger

Please note, when you charge with GeniePoint, a pre-authorisation amount is reserved on your payment card when you start a charge session. It is held temporarily and is released by your bank once the total fee for the charging session is processed. Your bank can take up to 30 days to release the payment. For guest users / contactless payments, the pre-authorisation is £35.